Cookie Settings
Please allow us to collect data about how you use our website. We will use it to improve our website, make your browsing experience and our business decisions better. Learn more
At SOLENTRA BANK, we are committed to safeguarding your personal information and ensuring that your privacy is respected. This Privacy Statement outlines how we collect, use, disclose, and protect your information when you interact with us through our services, website, or any other communication channels. By accessing or using our services, you agree to the terms of this Privacy Statement.
We may collect the following types of personal information:
Personal Identification Information: Name, address, email address, phone number, social security number, date of birth, etc.
Financial Information: Bank account details, payment history, credit score, transaction data, loan applications, etc.
Device and Usage Data: IP address, browser type, device identifiers, location data, and usage patterns of our digital platforms.
Cookies and Tracking Technologies: We use cookies and similar technologies to track your interactions with our website and services to improve user experience.
We use the collected information for the following purposes:
To provide and manage your banking services, including processing transactions, account management, and providing customer support.
To comply with legal obligations, such as anti-money laundering and fraud prevention.
To improve our services, monitor service performance, and enhance your user experience.
To communicate with you about your account, banking services, and promotions, if applicable.
To send you important notices regarding updates, security alerts, and policy changes.
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who help us in delivering banking services (e.g., payment processors, credit bureaus).
Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid legal processes, such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred to the new entity, subject to the same privacy protections.
We use a variety of security measures to protect your personal data, including encryption, firewalls, and access control mechanisms. While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
You have certain rights regarding your personal information, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You may request corrections to any inaccurate or incomplete personal information.
Deletion: In certain circumstances, you may request that we delete your personal information.
Opt-Out: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions in emails or contacting us directly.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
We may update this Privacy Statement from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this Privacy Statement periodically to stay informed about how we are protecting your information.