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Effective Date: August 9, 2025
Welcome to Solentra Bank’s online banking platform. These Terms and Conditions (“Terms”) govern your use of our digital banking services, including our website, mobile applications, and other related services provided by Solentra Bank (“we,” “us,” or “our”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
To use Solentra Bank’s online banking services, you must be at least 18 years old and legally capable of entering into binding contracts. By registering an account, you represent and warrant that all information you provide is true, accurate, current, and complete. You agree to update your information promptly if any changes occur.
You are responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to notify us immediately if you suspect unauthorized use of your account or any security breach.
Access to your Solentra Bank online account is protected by secure login credentials. You agree not to share your login details with anyone. We are not liable for any loss or damage arising from unauthorized access caused by your failure to protect your account information.
We employ industry-standard security measures, including encryption and multi-factor authentication, to protect your data. However, no system is completely secure. You acknowledge and accept the inherent risks associated with electronic communications and agree to use our services at your own risk.
Our online banking services allow you to perform various financial transactions, including but not limited to viewing account balances, transferring funds, paying bills, applying for loans, and managing investments.
You agree to use our services lawfully and in accordance with all applicable local, state, and federal laws. Prohibited uses include, but are not limited to, fraudulent activity, money laundering, transmitting harmful software, and attempting to gain unauthorized access to our systems.
We reserve the right to suspend or terminate your access if we suspect misuse or violations of these Terms.
By using our online banking services, you consent to receive electronic communications from Solentra Bank, including account alerts, statements, disclosures, and marketing messages. You agree that such communications satisfy any legal requirements for written notices.
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in the messages or by contacting customer support. However, transactional and account-related communications are mandatory and cannot be opted out of.
Some services offered through our online banking platform may incur fees, which will be disclosed upfront. You agree to pay all applicable fees in connection with your use of our services.
We reserve the right to modify our fee schedule at any time, provided we notify you in advance as required by law. Continued use of the services after such notification constitutes your acceptance of the updated fees.
While we strive to process all transactions promptly, certain transfers, payments, and deposits may require additional time to complete due to banking hours, third-party processing, or regulatory requirements.
You agree to review your transaction history regularly and notify us immediately of any errors or unauthorized transactions. We reserve the right to investigate and take appropriate action, which may include reversing transactions if necessary.
All content, trademarks, logos, and software associated with Solentra Bank’s online services are the property of Solentra Bank or its licensors and are protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our services for personal or business banking purposes only. Any unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
Your privacy is important to us. Our collection, use, and disclosure of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the practices described in our Privacy Policy.
To the maximum extent permitted by law, Solentra Bank, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our online banking services.
We make reasonable efforts to ensure the accuracy and reliability of our platform, but we do not guarantee uninterrupted or error-free service. You agree that your use of our services is at your sole risk.
You agree to indemnify, defend, and hold harmless Solentra Bank and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or your misuse of our services.
We reserve the right to suspend or terminate your access to our online banking services at any time, with or without cause, and without prior notice. Upon termination, all rights granted to you under these Terms will immediately cease.
You may close your account at any time by contacting customer support, subject to any applicable account closure procedures.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida.
Solentra Bank reserves the right to modify or update these Terms at any time. We will notify you of significant changes by email, online notice, or other appropriate means prior to their effective date.
Your continued use of the online banking services after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
If you have any questions, concerns, or feedback about these Terms or our services, please contact us:
Solentra Bank
Customer Support
2150 Bayshore Drive, Suite 300
Miami, FL 33133
Phone: (305) 803-5903
Email: support@solentrabank.com
Thank you for choosing Solentra Bank. We’re committed to providing you with secure, reliable, and innovative banking solutions.